Refund policy

Refund Policy

30-Day Return Policy

Timeframe: You have 30 days from the delivery date to request a return—even if the product has been used.

Eligibility for Returns

Condition: To be eligible for a return, the product must be in its original condition. This means the item should be returned as it was received and include the original packaging.

How to Initiate a Return

Step 1: Contact our customer service team at support@peaklivingpicks.com
Step 2: Provide your order number along with a brief explanation of the reason for your return or any feedback you may have.

Return Shipping

Customer Responsibility: Customers are responsible for return shipping costs unless:

  • The return is due to an error on our part, or
  • The product is defective or the wrong item was sent

Defective or Incorrect Items: If your product is defective or incorrect, we will cover the cost of a replacement and ship it as soon as possible.

Note: Shipping delays caused by customs clearance (which are beyond our control) are not valid reasons for a return.

Reporting Issues: Please contact us within 14 days of receiving your product to report any defects or incorrect items.

Restocking Fee

All returns are subject to a $20.00 restocking fee, which will be deducted from your refund amount.

Refund Process

Inspection: Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be issued to your original payment method within 7 business days.

Bank Processing: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

Option: If you would like to exchange your product for a different size or model, please indicate this when initiating your return.

Availability: Exchanges are subject to product availability.

Non-Returnable Items

Exclusions: Limited edition items or special offer items are non-returnable.

Defective or Damaged Items

Immediate Action: If you receive a defective or damaged product, please contact us immediately at support@peaklivingpicks.com.

Verification: To help us process your request quickly, please include a clear photo or video showing the issue.

Next Steps: We will provide instructions for returning the item and arrange for a replacement or refund.

Cancellation Policy

Time Limit: Orders can only be canceled within 12 hours of purchase.

How to Cancel: Please contact us at support@peaklivingpicks.com as soon as possible.

Contact Information

For any questions or concerns regarding this policy, please contact us at:
support@peaklivingpicks.com

This refund policy applies to all countries.